Privacy Policy

Last updated: 22/01/2026

EcoSparkle (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or use our services.

1. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Booking and service details

  • Payment-related information (processed via secure third-party providers)

  • Any information you provide when contacting us via forms, email, phone or social media

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

2. How We Collect Your Information

We collect personal information when you:

  • Submit an enquiry or booking form on our website

  • Contact us by phone, email or messaging platforms

  • Request a quote or make a booking

  • Subscribe to updates or marketing communications

  • Use our website (via cookies and analytics tools)

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and manage cleaning services

  • Respond to enquiries and provide quotes

  • Process bookings and payments

  • Communicate with you about your service

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors who provide cleaning services

  • Payment processors and invoicing systems

  • IT service providers and website hosting providers

  • Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Overseas Disclosure

Some of our service providers (such as cloud hosting, email or booking systems) may store data outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

6. Security of Your Information

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification or disclosure

This includes secure systems, restricted access, and reputable third-party service providers.

However, no method of transmission over the internet is 100% secure.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Analyse website traffic

  • Improve user experience

  • Understand how visitors use our website

You can disable cookies in your browser settings, but some website functions may be affected.

9. Marketing Communications

We may send you service-related or promotional communications.
You can opt out of marketing emails at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

10. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

EcoSparkle
Email: [email protected]